Help Center
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Help Center
Go back to application
I'm a Merchant
How can GotSurge help Merchants?
Getting Started
How to register for a Merchant account on GotSurge?
Placing Orders
How do I place a Marine order? Place an order for land and sea deliveryChoose the Right Delivery Service - Marine or Standard?How do I monitor my orders? Undeclared Dangerous GoodsStandard Order Price ChartSelecting Between Electric and Non-Electric Vehicle OptionsElectronic Proof of Delivery (ePOD)
I'm a Transport-Partner
How can GotSurge help Transporters? Delete your Transport-Partner account
Getting Started
How do I register for a Transport-Partner account? How do I add users into my team?
Accepting Orders
How do I accept an order?How do I assign a driver to my order? Can I confirm pickup and delivery on my driver's behalf?
Driver-Related
How do I find the Driver ID for my Driver? What happens to my assigned orders?
I'm a Marine Driver
What can I do on GotSurge?
Getting Started
How do I register as an organisation Driver?
Fulfilling Orders
How do I complete an pickup? What if my pickup was unsuccessful? How do I complete a delivery? What if my delivery was unsuccessful?
I'm a Freelance Driver
How can GotSurge help freelance drivers?Delete your Driver-Partner account
Getting Started
How do I register as a freelance Driver?
Fulfilling Orders
How do I accept an order? How do I complete a pickup? What if my pickup was unsuccessful? How do I complete a delivery? What if my delivery was unsuccessful?
I'm a Recipient
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What happens to my assigned orders?

Your assigned orders will be sent to your driver's Driver-Partner application. Do ensure that they have had their accounts set up and activated BEFORE assigning any orders to them. 

Read: How do I add users into my team? 

To activate your driver's accounts, do liaise with us at ops@gotsurge.co 

Read: How do I assign an order to my driver? 

 

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