Help Center
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Help Center
Go back to application
I'm a Merchant
How can GotSurge help Merchants?
Getting Started
How to register for a Merchant account on GotSurge?
Placing Orders
How do I place an order?
Undeclared Dangerous Goods
How do I monitor my orders?
Place an order for land and sea delivery
Choose the Right Delivery Service - Marine or Standard?
Standard Order Price Chart
I'm a Transport-Partner
How can GotSurge help Transporters?
Delete your Transport-Partner account
Getting Started
How do I register for a Transport-Partner account?
How do I add users into my team?
Accepting Orders
How do I accept an order?
How do I assign a driver to my order?
Can I confirm pickup and delivery on my driver's behalf?
Driver-Related
How do I find the Driver ID for my Driver?
What happens to my assigned orders?
I'm a Marine Driver
What can I do on GotSurge?
Getting Started
How do I register as an organisation Driver?
Fulfilling Orders
How do I complete an pickup?
What if my pickup was unsuccessful?
How do I complete a delivery?
What if my delivery was unsuccessful?
I'm a Freelance Driver
How can GotSurge help freelance drivers?
Delete your Driver-Partner account
Getting Started
How do I register as a freelance Driver?
Fulfilling Orders
How do I accept an order?
How do I complete a pickup?
What if my pickup was unsuccessful?
How do I complete a delivery?
What if my delivery was unsuccessful?
Policies
Terms & Conditions
Privacy Policy
Place an order for land and sea delivery
Step 1: Create a Marine order
Navigate to
https://app.gotsurge.co/active-orders
& click "Fill Form"
Click "Marine"
Click the "Search vessel name or IMO" field.
Step 2: Set delivery from Warehouse to Berth (Land)
Click "Land"
Enter the pickup location such as your Warehouse.
Or select a location from your saved addresses.
Enter the date & time for the Transport-Partner to deliver the cargo
Click "Land"
Enter the delivery location such as Penjuru Terminal or PSA Terminal 1.
Or select a location from your saved addresses.
Enter the date & time for the Transport-Partner to deliver the cargo to the berth
Select the Truck size
Step 3: Set delivery from berth to Mother Vessel (Sea)
Click "Add Delivery Location"
Click "Sea"
Enter the anchorage name such as Eastern Anchorage (AEW).
Enter the date & time for the Transport-Partner to deliver the cargo
Select "Boat"
Select your Cargo type & Quantity (Qty), and "Hazardous Material" if the cargo is a Dangerous Good (DG)
Click "Place Order"
Click "I confirm that the description and specifics of my delivery details are correct and complete." and click "Confirm".
That's all
- your Order is confirmed and you will be assigned a Transport-Partner soon!