How do I accept an order? 

How do I complete a pickup? 

How do I accept an order?

How do I assign a driver to my order? 

How do I register for a Transport-Partner account? 

How do I register as a freelance Driver?

Delete your Transport-Partner account

Delete your Driver-Partner account

How do I register as an organisation Driver? 

How can GotSurge help Merchants? 

Can I confirm pickup and delivery on my driver's behalf?

How do I find the Driver ID for my Driver? 

What if my pickup was unsuccessful? 

How do I complete a delivery? 

How do I complete an pickup? 

What can I do on GotSurge?

What if my delivery was unsuccessful?

How can GotSurge help Transporters? 

What happens to my assigned orders? 

How can GotSurge help freelance drivers?

What if my delivery was unsuccessful? 

How to register for a Merchant account on GotSurge?

How do I monitor my orders? 

Choose the Right Delivery Service - Marine or Standard?

Standard Order Price Chart

Place an order for land and sea delivery

Terms & Conditions

How do I place a Marine order? 

How do I add users into my team?

Privacy Policy

Selecting Between Electric and Non-Electric Vehicle Options

Q3 2024

Undeclared Dangerous Goods

I'm a Merchant

Getting Started

Placing Orders

I'm a Transport-Partner 

Accepting Orders

Driver-Related

I'm a Marine Driver

Fulfilling Orders

I'm a Freelance Driver

I'm a Developer

Policies

General

Releases

<h2>1. Click on Fill Form&nbsp;</h2><p>To begin placing an order, in <strong>Active Orders,</strong> select '<strong>Fill Form'</strong> to fill up the order details required.</p><p><img src="https://cdn-assets.productfruits.com/fd0cf043-dc61-402c-bd34-dbd032378468"></p><h2>2. Fill in Mother Vessel information</h2><p>Search and select for your Vessel Name. If you have the information on the Lighter Company and Lighter Boat, fill in the information in the respective input boxes.&nbsp;</p><figure class="image"><img src="https://cdn-assets.productfruits.com/0659ac5c-02bd-422b-8641-c2a02527cfdb"></figure><h2>3. Add Pickup Details</h2><p>Click on the <strong>Postal Code or Street Address </strong>input box. If you have saved addresses, they will appear below the input box for you to easily click on&nbsp;</p><figure class="image"><img src="https://cdn-assets.productfruits.com/625658cc-425a-4fae-95e7-850ec5c5e9bd"></figure><p>You will see this pop-up. Search and select your <strong>Street Address</strong>, and if applicable, fill in the <strong>Unit No. </strong>and <strong>Contact Details. </strong>Once you're done, click on '<strong>Confirm</strong>'<strong>.</strong></p><p><img class="image_resized" style="width:43.2%;" src="https://cdn-assets.productfruits.com/0291d9f4-0ef0-46d7-81dd-83bfd9d57414"></p><p>Once you're done with the address, key in the <strong>Pickup Date &amp; Time. </strong>It is also highly recommended that you key in some instructions to the driver, an example could be "Meet me at the lobby".&nbsp;</p><p><img class="image_resized" style="width:82.8%;" src="https://cdn-assets.productfruits.com/2d852216-ea6f-408a-a282-93db5dbe5443"></p><h2>4. Add Delivery Details</h2><p>Likewise, fill in the Delivery details in the respective boxes.&nbsp;</p><figure class="image"><img src="https://cdn-assets.productfruits.com/0417a3e1-7a00-486a-97f8-a346d872f1a1"></figure><h2>5. Adding Attachments</h2><p>If you have any important attachments you wish to attach, such as the DSA, click on <strong>'Upload' </strong>under <strong>'Attachments'</strong>.</p><p><img src="https://cdn-assets.productfruits.com/e3325df0-b37c-460f-bb6d-1df6fb296d38"></p><h2>6. Cargo Details</h2><p>It is important to let us know the type of cargo that you are delivering, so that we can prepare our drivers to handle your goods sufficiently.&nbsp;</p><p>To start off, select the type of cargo from the drop down list:&nbsp;</p><figure class="image"><img src="https://cdn-assets.productfruits.com/eaae96f3-b0cf-4492-bcac-738e70e2e4a3"></figure><p>List the quantity of that specific type of cargo. If your cargo contains hazardous material such as chemicals, and flammables, make sure to check the <strong>'Hazardous Material'</strong> checkbox.&nbsp;</p><figure class="image"><img src="https://cdn-assets.productfruits.com/fdef458d-e514-4ac1-b60c-b0e54cfb8175"></figure><p>To add more types of cargo, click on <strong>'Add Item'</strong>.</p><figure class="image"><img src="https://cdn-assets.productfruits.com/798f12f9-0608-4a54-b1f0-f95b43a58614"></figure><h2>&nbsp;</h2><h2>7. Select the type of service&nbsp;</h2><p>We offer two types of services:<br><br><strong>LTL (Less-than-truckload):</strong> Select this service if you are only delivering a few pallets and do not require an entire truck's space. This is definitely a more affordable and eco-friendly option in this case!&nbsp;</p><p><strong>FTL (Full truckload): </strong>Select this service if you have enough pallets to fill up an entire truck! If you wish to edit the type of vehicle, click on the pencil icon.&nbsp;</p><p><img class="image_resized" style="width:70.79%;" src="https://cdn-assets.productfruits.com/7e760f35-7394-4dc0-b210-a65bf74d0639"></p><p>&nbsp;</p><h2>8. Adding Additional Service / Requirements?</h2><p>Tick the boxes below if you need any of the services</p><p><img class="image_resized" style="width:64.53%;" src="https://cdn-assets.productfruits.com/ef07d684-4d63-4aac-9146-a76d186222af"></p><p>Once you tick the boxes, you will need to fill up the Number of Cargo Nets and the Contact Name and Number of the Boarding Officer.</p><h3>9. Placing the Order</h3><p>You're almost there! After you have confirmed all the details are in order, click <strong>'Place Order'</strong>.</p><p><img src="https://cdn-assets.productfruits.com/9dfc5456-cb3c-4690-b096-a8f05fc9dced"></p><p>&nbsp;</p><h2>10. Order Complete!</h2><p>Good job! Your order is now in our system, and we will start to arrange the delivery on our end! To monitor your orders, check <strong>'Active Orders'.</strong></p><p><img src="https://cdn-assets.productfruits.com/c643b5eb-2acc-42dc-b3fc-2408a6ac2c56"></p><p>&nbsp;</p>

<figure class="media"><div data-oembed-url="https://www.youtube.com/watch?v=3TtLdYCnB84&amp;list=PLPm6ONTeNPMaz_LYIuBlQxESpGGwZSODS&amp;index=2"><div style="position: relative; padding-bottom: 100%; height: 0; padding-bottom: 56.2493%;"><iframe src="https://www.youtube.com/embed/3TtLdYCnB84" style="position: absolute; width: 100%; height: 100%; top: 0; left: 0;" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></div></div></figure><p>&nbsp;</p><h2>1. &nbsp;Click on the GotSurge Transport-Partner logo</h2><p>Click on the logo on the top left of the page to open the sidebar menu.<img class="image_resized" style="width:58.17%;" src="https://cdn-assets.productfruits.com/baf7e45a-6fdb-4502-9866-62f881a32104"></p><h2>2. Click on "Settings"&nbsp;</h2><p>The side menu bar opens up to show two options, "Past Orders" and "Settings". Click on <strong>"Settings"</strong>.&nbsp;</p><p><img class="image_resized" style="width:45.19%;" src="https://cdn-assets.productfruits.com/bb9ee74c-7e5b-404b-9f0d-90732bde1c03"></p><h2>3. Click on "Team"</h2><p>This is where you can view all your team members and drivers.<img class="image_resized" style="width:54.75%;" src="https://cdn-assets.productfruits.com/44ecda52-9148-4a3a-b37b-9b541828e95e"></p><p>If you wish to browse your Ops team members, click on the <strong>"Operations"</strong> tab. If you wish to browse your Drivers, click on the <strong>"Drivers"</strong> tab.&nbsp;</p><figure class="image"><img src="https://cdn-assets.productfruits.com/a1bf907c-ff7e-4c14-bcfa-b12016f18890"></figure><h2><br>4. Add your respective team members&nbsp;</h2><p>Click on the <strong>Add User</strong> Icon on the top right of the page</p><p><img class="image_resized" style="width:51.58%;" src="https://cdn-assets.productfruits.com/bc354853-c591-47d7-9b71-31a1bead7b8d"></p><p>Select the role of the user whom you wish to invite</p><p><img class="image_resized" style="width:57.86%;" src="https://cdn-assets.productfruits.com/8d1cf803-c78f-49d0-9895-dc96ac844ed5"></p><p>Enter their e-mail accordingly. If you wish to input multiple e-mails, make sure to click the enter/return button on your phone after each e-mail.&nbsp;</p><p><img class="image_resized" style="width:53.2%;" src="https://cdn-assets.productfruits.com/7ebd6fbe-f24a-41cb-89ab-b8c99a4329b5"></p><p>Once you're done, click on <strong>OK&nbsp;</strong></p>

Go back to application

Was this article helpful?

You recently requested to reset your password for your account. Use the button below to reset it. This password reset is only valid for the next 24 hours.

If you’re having trouble with the button above, copy and paste the URL below into your web browser.

Please check your email for instructions to reset your password.

Check your email

Enter your email address and we will send you instructions to reset your password.

Please enter a new password below.

Set your password